Charmaine has a Bachelors of Science degree in Business Administration and an Associate’s Degree in Word Processing. She has also completed the requirements to become a licensed insurance broker. Charmaine began her carrier in 1987 at The Hartford Insurance Group working through many departments including the mail room and the IT Department. In 2000 when The Hartford Insurance Group closed their Buffalo office, Charmaine began her career at Walsh Duffield. Originally, Charmaine focused on Personal and Commercial claims and now she has taken on a role where she focuses soley on our commercial clients and their claim needs. Charmaine is responsible for reporting/monitoring claims, resolving issues, loss runs/reviews and monitoring our agency loss runs.Charmaine is also a proud member of the Insurance Women of Buffalo since 2008 and the Buffalo Claims Association since 2001. Charmaine also dedicates her time as a volunteer for Meals on Wheels.